This division has experienced significant growth over the last 3 years and expects to maintain a similar rate of growth moving forward. They are currently using an accounting system, Sage 300, that they have been running since they were a much smaller company over a decade ago, with fewer clients and products. The current end-to-end process is not fully understood by any single person, and the finance team is experiencing significant turnover due to the ongoing frustrations with the processes and systems.
Due to the experience and expertise of EG’s business optimization team, the client chose to partner with us to facilitate the documentation of their current end-to-end processes. We employed the following steps in resolving the issues that the client faced:
- Conducted interviews with the finance Subject Matter Experts.
- Created current state process maps.
- Identified pain points.
- Developed and prioritized solutions to solve the pain points.
By interviewing the Finance and Operations teams, we discovered nearly 100 pain points and quickly developed a list of prioritized opportunities to solve them. We then laid a strong foundation for an IT transformation initiative to select a new ERP system to increase process efficiencies.