The Challenge:
A major airline’s Automation Center of Excellence needed to scale enterprise automation while improving delivery speed, predictability, and quality.
Supporting Finance, Cargo, Employee Technology, Revenue Management, and Operations, the team managed over 170 production bots and ~5TB of unstructured content. However, inconsistent delivery cadence, growing technical debt, and limited shift-left practices led to extended cycle times and reduced responsiveness to business needs.
To keep pace with demand, the organization needed to accelerate time-to-market while strengthening engineering discipline, quality controls, and security practices—without disrupting ongoing operations.
The Solution:
Eliassen embedded a managed team and introduced product, Agile, and engineering best practices to modernize delivery and improve performance:
- Agile Transformation & Delivery Optimization
Implemented Scrum, WIP limits, and team restructuring to improve flow and delivery predictability - Product & Portfolio Alignment
Redesigned intake and roadmap processes using a Now/Next/Later framework aligned to business OKRs - Engineering Quality & Automation
Introduced automated testing frameworks, increasing code coverage from ~25% to ~75% - Shift-Left Security & DevOps Integration
Embedded automated security scanning and vulnerability remediation into CI/CD pipelines - Data-Driven Continuous Improvement
Established KPIs (cycle time, throughput, rework, predictability) to enable ongoing optimization
The Result:
- Sustained and enhanced 170+ production bots, eliminating tens of thousands of manual hours annually
- Increased delivery throughput by 15–25% and reduced rework by 20–30%
- Reduced code quality issues (“code smells”) by 20–35%, improving maintainability
- Accelerated vulnerability remediation by 40–60% through integrated security automation
- Decreased cycle time by 10–20%, enabling more releases per quarter
- Improved delivery predictability by 30–40% through consistent sprint execution and backlog discipline
Key Takeaway:
By embedding Agile discipline, strengthening product alignment, and modernizing engineering practices, Eliassen enabled the client to scale enterprise automation with greater speed, quality, and confidence—turning a fragmented delivery model into a predictable, high-performing platform.
