The Challenge:
Legacy integration tools included—Gentran Server and Liaison AS2—lacked visibility, alerting, and scalability. These aging platforms posed risk to business continuity, especially as they planned for international expansion and faced the demands of a growing partner ecosystem. Production outages and reactive support models were no longer sustainable for an enterprise looking to modernize and grow.
- No reporting or alerts
- Gentran was not scalable for changing and growing business landscape
- Planning international expansion
- Production Environment only
- Liaison Production down and Support issues
The Solution:
Modern Integration Platform:
- Eliassen delivered a phased transformation that combined platform modernization with long-term operational support. The engagement began with the design and deployment of a resilient cloud architecture, featuring IBM Sterling B2B Integrator and the Eliassen B2B Framework in a multi-availability-zone AWS environment.
- The solution included production and non-production instances, automated alerting, active monitoring, and enhanced trading partner management. Role-based access to the development environment enabled the internal team to manage mappings, onboard new partners, and test integrations independently building long-term operational agility.
Managed Services: Single-Tenant SaaS Model
- Following go-live, Eliassen assumed responsibility for system performance, security patching, upgrades, monitoring, and proactive issue detection—effectively transforming the integration layer from a reactive burden to a scalable, well-governed platform.
Managed Services Benefits
- Through its partnership with Eliassen, our Client gains a comprehensive suite of managed services that ensures the reliability, scalability, and performance of its integration environment:
- Ongoing access to lower environments for map development, partner onboarding testing, and workflow testing
- Expert support for complex integration scenarios and evolving technologies
- Timely application of system upgrades, security patches, certificate renewals, and routine maintenance o Built-in business continuity safeguards, including:
- Coverage when internal staff are unavailable
- High availability and multi-zone resiliency
- Reliable partner connectivity
- Ongoing health checks and performance tuning
Eliassen functions as an extension of Clients IT team—delivering the operational maturity and expertise needed to scale confidently.
The Result:
This transformation is a blueprint for mid-sized enterprises looking to:
- Stabilize and de-risk outdated EDI platforms without overloading IT teams.
- Drive efficiency and accountability with real-time alerts, self-service tools, and managed infrastructure.
- Scale with confidence, knowing partner onboarding, map changes, and platform health are handled by experts.
- Extend internal teams, gaining on-demand expertise and coverage—without full-time headcount.
- Easily scale and accommodate the acquisitions finalized within the past year.
They redefined how integration supports the business, not just implementing new technical solutions.