Agile Certification Training

Agile Coaching Workshop (ICP-ACC)

ICAgile – Facilitation & Coaching

Course Overview

Duration: 2½ days (2 days in class and ½ day of self-paced preparation)
Pre-requisites: Any 2 day introduction to Agile
Certification: ICAgile Certified Expert in Agile Coaching

Certified Pro Agile Coaching

After successful completion of this course the participant would receive the ICAgile Certified Professional in Agile Coaching. You can learn more about this certification and the certifications needed to obtain the ICAgile Certified Expert in Agile Coaching at the end of this overview.

This workshop takes creative thinking to a new level!

The role, responsibilities, and mindset of an Agile Coach are the main focus of the course. The goal of this workshop is for the participant to understand what level of engagement, coaching, mentoring, and/or teaching to use when working with specific agile teams.

The participant will also learn how to foster collaboration and promote healthy conflict resolution within their agile environment. This course transforms participants’ approach to development concepts and understanding dynamics within a group or organizational system. After successful completion of this workshop the participant will have transformed his skills to serve individuals on an agile team.

Who Should Attend

Anybody that is or will be taking on any of the roles and responsibilities of a Scrum Master or Agile Coach or is interested in becoming one. This includes:

  • Scrum Masters
  • Agile Coaches
  • Program Managers
  • Managers
  • Project Managers
  • Team Leads

Course Benefits

  • Add 20 techniques specific to this workshop to your Agile coaching “bag of tricks” for use at both the team and organizational level
  • Practice mentoring and coaching, using a wide variety of activities and circumstances
  • The “Certified Professional in Agile Coaching” certificate
  • Increase the pace at which you are able to effectively impart Agile principles and practices
  • Broaden the scope of your Agile influence
  • Increase the sustainability of the your Agile transformation efforts
  • Create or update your self-improvement backlog
  • Network with and learn from a wide variety of other participants
  • Gain ICAgile certification and progress towards being a certified Agile Coach
  • Receive frequent feedback on how you are doing throughout the session
  • Workshop materials including slides in pdf format, Agile Coach Handbook, Enterprise Agility Maturity Matrix Tool, and Eliassen Planning Poker cards
  • Practice facilitation using a wide variety of activities and circumstances

Preparation Work

In preparation for the in class work, there is about ½ day of work you can do at your own pace prior to the start of the class. This includes a series of videos, some reading material, and a few assignments to create materials for use in class. It is mandatory that you complete all of the work ahead of time for certification and for you and the other participants to have the best experience possible in class.

Course Content

All of our Agile Coach workshops cover the following common ground.

Agile Self-Diagnostic

This exercise helps participants quickly and visually understand their level of alignment with the Agile Manifesto. Good for self-discovery and uncovering Agile misunderstandings. Individual activity.

Scrum Master and Agile Coach overview

Overview of the skillset, roles and responsibilities of a Scrum Master and Agile Coach

Wearing the many hats of an Agile Coach

An Agile coach must be able to teach, mentor, consult, and coach as well as know when to use each approach.

Agile vital signs

What to look for in a healthy team and a healthy Agile adoption. Leveraging information radiators; physical and electronic, tracking progress, and providing transparency to all stakeholders.

Introduction to Agile Maturity

Gain a greater understanding of what Agile maturity looks like and what it takes to achieve it. Includes introduction to the Enterprise Agility Maturity Matrix tool, a set of Agile indicators at the team and organizational level.

Personal canvas

High performance Agile teams know each other’s skills and understand their perspective. A typical way to head down that path is to do team building activities. That helps, but a personal canvas provides a much more comprehensive view of each team member and where they fit in to the team. Combination individual and group activity.

Facilitation, Emotional Intelligence, and Active Listening practice

In this workshop you’ll have lots of opportunities to practice and deepen your understanding of these core Agile coaching skills. For instance, many of the exercises involve a facilitator and are noted as such.

Flow of a Coaching Interaction

There is a specific pattern to the flow of a coaching interaction. Learn the details of that pattern and the importance of working within that pattern.

Organizational Introspection

What does “Agile” mean in your organization? Facilitated activity.

Team room setup

How to effectively design an Agile team room optimized for the specific needs of each team. A facilitated activity.

Coaching Agreements

A set of agreements for working with a client, working with other coaches, and working with a team. A facilitated activity.

Starting a coaching assignment

The start of a coaching assignment is one of the most crucial and delicate parts of an assignment. You will learn some basic ground rules for starting an engagement and then work as a group to design an approach for starting an engagement. A facilitated activity.

Shared Visioning

High performance teams have a shared vision. This exercise helps each individual discover and describe their own vision for the team, express that vision to the team, and then work as a team to synthesize a shared vision.

Open Space

One of the primary issues in taking Agile to the next level in an organization is wide-spread dissemination of Agile knowledge to all levels and all areas of the organization. Running an Agile Open Space event within an organization can rapidly spread Agile knowledge while simultaneously building or re-kindling excitement for Agile. You will learn this tool by participating in a real Open Space during the workshop.

Coaching phrases

Part of coaching is helping a person or group solve a problem or get unstuck by asking the right question or saying the right thing at the right time. This section will introduce example questions and phrases as well as provide criteria for determining if a question is a coaching question or not.

Coaching Practice

One of the hardest parts of being an Agile Coach is coaching a person or group towards their own solution. In addition to practicing your coaching skills throughout the workshop, there will be multiple structured practice sessions. In these sessions you will rotate through the roles of coach, coachee, and observer. Using a mix of situations gathered from the class and hypothetical situations with no clear single solution, the coach will help the coachee come to their own decision as to how to solve the problem.

Conflict management

In any high performance team there are bound to be conflicts. Instructor guided activity to discover and create a framework for surfacing and resolving conflicts. Also includes the Thomas-Kilmann Conflict Mode Instrument and information on de-escalating emotional conflicts.

Commitment, accountability, & responsibility

These concepts are often used in ways that create unintended consequences. Learn how focusing on responsibility simplifies many management issues.

Change at the individual level

Change at the organizational and team level comes through change at the individual level. See how the ADKAR, Sitir, and Tuckman models work together with Agile Coaching tools to provide a straightforward and effective way to discover and implement the optimum amount of change for any individual, team, and organization.

“Agile Sounds Interesting… but,”

This is a technique to uncover objections, hidden or otherwise, and turn them into part of the solution.

Creating a safe environment

Going Agile means learning, trying new things, and taking risks. Environments that can’t cope with the potential failure associated with change, people will resist making changes. Learn how to create a safe environment that supports change.

Coach self-awareness

The self-awareness of emotional intelligence is just the start of the self-awareness needed for high levels of coaching effectiveness. Gain a deeper appreciation of the importance of self-awareness through the Johari Window and other methods. There are activities and feedback opportunities throughout the workshop designed to provide an honest view of you as as an Agile Coach.


As an Agile Coach you will be called on to mentor Scrum Masters, Product Owners, Managers, other Agile Coaches, Agile team members, and various other parties involved in the success of an Agile team. This material will provide guidance on mentoring in general as well as role and situation specific mentoring guidance. Includes facilitated group activities.

Building trust

The Agile Manifesto says “and trust them to get the job done.” Trust is an integral part of a high performance Agile team. This material will introducing you to the ABCD model of trust and provide tools for assessing and building the trust level of team members and external stakeholders.

Team startup/tune-up workshop design

Based on all of the new tools at your disposal, design a 1-3 day workshop for tuning up one of your current teams or for starting up a brand new team, including any necessary training.

Creating an effective coaching plan

A coaching plan is a simple way to make it clear to all parties what services you provide, how and when you provide them, and whether you are getting stretched too thin to help increase Agile maturity or have extra capacity.

Been there, done that

Although every situation is different, there are many symptoms and situations that pop up like clockwork at various stages of Agile maturity. This material reviews the greatest hits and their common remedies.

Open practice

Practice organized within an open space environment that allows participants to practice teaching, mentoring, and coaching each other based on the situations and interests of the participants. An amazing way to learn and grow from and with your peers.

Experiencing agile

Activities, such as “The Work Game” that you can use to help participants experience what it feels like to be on a truly Agile team.


Here are the 4 steps to getting certified as an Agile Coach through IC Agile

  • Have the ICAgile Certified Professional certification or its equivalent. If you’ve had a typical 2 day introduction to Agile, you most likely qualify.
  • Become a Certified Pro in Agile Team Facilitation which is conveyed by the successful completion of our “Agile Team Facilitation Workshop”
  • Get the Certified Pro level of Agile Coaching which is conveyed by the successful completion of this workshop.
  • The final step is to pass ICAgile’s knowledge assessment and live competency demonstration.

Check Out Our Upcoming Public Classes

Interested in Onsite Training?

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