OUR COMMITMENT TO QUALITY

The work of the eClinical Solutions Division of Eliassen Group is guided by a singular goal: to ensure the quality and integrity of our services and deliverables. We aim to satisfy our clients' needs and expectations by making achievable commitments, delivering services in a timely manner and by executing on defined policies and procedures.

Our commitment to quality includes:

• Acknowledging the Eliassen Leadership Team's responsibility to establish and maintain quality
• We are in constant communication with our employees and our clients to ensure they are aware of our expectations to provide quality deliverables and to create and maintain valuable and rewarding working relationships.
• Recognizing that quality begins during the hiring process to ensure that quality is the responsibility of all personnel who provide services for us
• Throughout our hiring process, we strive to find individuals who understand how critical quality deliverables are to our company and how vital their personal contribution will be to achieving quality results for our clients.
• Ascertaining that all Eliassen Group personnel who provide services are appropriately qualified and trained to perform their assigned roles and responsibilities
• We have a highly skilled staff who are provided ongoing learning opportunities through internal training activities on policies, procedures and regulations, including those provided through our Training and Consulting staff. Moreover, our employees are encouraged to attend industry conferences, webinars, and seminars to foster personal and professional growth.
• Instituting appropriate quality assurance and quality control activities to manage compliance to policies and procedures
• We have dedicated specialists who ensure there are appropriate policies and procedures in place to provide quality deliverables to our clients. Through the use of audits and quality control review of deliverables, we manage compliance to our quality system.
• Following policies and procedures that support applicable regulations/guidance
• We recognize the impact of HIPAA, 21 CFR Part 11, and Good Clinical Practices as part of the regulations and guidance impacting the industry and our ability to provide services to our clients. We have designed our policies and procedures to support these regulations and guidance to ensure the integrity and quality of our deliverables.